Terms and Conditions

1. DEFINITIONS AND TERMS

Ipanomi.com – is the commercial name of SYNERGYPIN SOLUTIONS SRL, CUI: 38529050, Registration No.: J40/19629/2017, legal entity of Romanian nationality, with registered office in Bucharest, Sector 4, Str. Viorele, No. 34, Bl. 15, Romania.

Buyer – natural person / legal person or any legal entity that creates an Account on the Site and places an Order.

Client – ​​natural person / legal entity who has or obtains access to the CONTENT, through any means of communication made available by SYNERGYPIN SOLUTIONS SRL (electronic, telephone, etc.) or based on an existing user agreement between SYNERGYPIN SOLUTIONS SRL and it and which requires the creation and use of an ACCOUNT.

User – any natural/legal person registered on the Site, who, by completing the Account creation process, has agreed to the site-specific clauses in the General Terms and Conditions section.

Nickname – pseudonym by which a particular User/Client/Buyer can add Content to the Site. The Nickname is associated with the User/Client/Buyer's information on the Site under the name "User Name".

Account – the section on the Site consisting of an e-mail address and a password that allows the Buyer to submit the Order and which contains information about the Client/Buyer and the Buyer's history on the Site (Orders, tax invoices, Goods guarantees, etc.).

Favorites – section in the Account that allows the Buyer / User to create Lists.

List – the Favorites web page where the Buyer/User can add Goods that they consider to be favorites and which they can subsequently add to the shopping cart ("my cart").
Lists can be:

– Public: any Customer/Buyer/User can view the Buyer/User's List if he/she has shared it on social networks (Facebook, Instagram, Pinterest, TikTok and Twitter) or if he/she accesses the Buyer/User's public profile on the Site. The Lists are public, and the Buyer/User has the possibility to set them as private at any time, directly from his/her Account, Favorites section.
– Private: these can only be viewed by the Account holder. The Buyer/User has the option to set them as public at any time, directly from their Account, Favorites section.

Website or Site – the domain www.ipanomi.com and its subdomains.

Order – an electronic document that acts as a form of communication between the Seller and the Buyer through which the Buyer transmits to the Seller, through the Site, his intention to purchase Goods and Services from the Site.

Goods and Services – any product or service, including the documents and services mentioned in the Order, to be provided by the Seller to the Buyer as a result of the concluded Contract.

Campaign – the action of displaying for commercial purposes a finite number of Goods and/or Services with a limited and predefined stock, for a limited period of time established by the Seller.

Contract - represents the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.

Content

  • all information on the Site that can be visited, viewed or otherwise accessed using electronic equipment;
  • the content of any e-mail sent to Buyers by the Seller via electronic means and/or any other available means of communication;
  • any information communicated by any means by an employee/collaborator of the Seller, the Buyer, according to the contact information, whether or not specified by the latter;
  • information related to the Goods and/or Services and/or the rates charged by the Seller during a certain period;
  • information related to the Goods and/or Services and/or the rates charged by a third party with whom the Seller has concluded partnership contracts, during a certain period;
  • data relating to the Seller, or other privileged data of the Seller.

Review – an evaluation written by the owner or beneficiary of a product or service, an evaluation written based on personal experience and their ability to make qualitative comments and to say whether or not the product or service meets the specifications mentioned by the manufacturer.

Rating – a way of expressing the degree of satisfaction of a User/Client/Buyer with a product. The rating is expressed in the form of stars, each product can receive a score from one star to five stars. This degree of satisfaction will always be associated with the review written by the User/Client/Buyer on a product or service.

Comment – ​​critical appreciation or observation regarding a Review or other comment.

Question - a form of addressing other Users/Customers/Buyers with the aim of obtaining information about the products or services on that page.

Answer – written information that is transmitted to the User/Client/Buyer who asked a Question on the Site, on the page of a specific product. The answer represents an explanation offered by a User/Client/Buyer to another User/Client/Buyer within a discussion.

Document – ​​these Terms and Conditions.

Newsletter - a means of periodic, exclusively electronic information, namely electronic mail (e-mail, SMS) on the Goods and Services and/or promotions carried out by the Seller in a certain period, without any commitment from the Seller with reference to the information contained therein.

Transaction – the collection or reimbursement of an amount resulting from the sale of a Good and/or Service by SYNERGYPIN SOLUTIONS SRL, to the Buyer, by using the services of the card processor approved by the Seller, regardless of the delivery method.

Green stamp duty - the value expressed in lei, paid by the Seller to the company authorized to take over the collection, transport and recovery/recycling operations of waste electrical and electronic equipment, as provided for by the legislation in force.

Specifications – all specifications and/or descriptions of the Goods and Services as set out in their description.

1-click payment – ​​the payment service provided by the payment processor integrated into the Site, made available to Customers, Users and/or Buyers through the Site in order to make an online card payment.

Token – unique encrypted number associated with the Buyer's payment card after making an online payment, after activating the PaybyClick service and which can be used by the Buyer to authorize Transactions through the PaybyClick service.

2. CONTRACTUAL DOCUMENTS

2.1. By registering an Order on the Site, the Buyer agrees to the form of communication (telephone, Facebook or e-mail) through which the Seller conducts its commercial operations.

2.2. The notification received by the Buyer after placing the Order is for information purposes only and does not constitute acceptance of the Order. This notification is made electronically (e-mail) or by telephone.

2.3. For justified reasons, the Seller reserves the right to change the quantity of the Goods and/or Services in the Order. If it changes the quantity of the Goods and/or Services in the Order, it will notify the Buyer at the e-mail address or telephone number provided to the Seller when placing the Order and will return the amount paid.

2.4. The contract is considered concluded between the Seller and the Buyer upon receipt by the Buyer from the Seller, via e-mail and/or SMS, of the notification of dispatch of the Order.

2.5. For Orders to be delivered to SYNERGYPIN SOLUTIONS SRL showrooms and delivery points, the prices and reservations of the Goods and/or Services are valid for 72 (seventy-two) hours from the registration of the Order by the Buyer.

2.6. The document and information made available by the Seller on the Site will form the basis of the Contract, supplemented by the warranty certificate issued by the Seller or a supplier thereof for the purchased Goods.

3. ONLINE SALES POLICY

3.1. Access to place an Order is allowed to any Client/Buyer.
For justified reasons, SYNERGYPIN SOLUTIONS SRL reserves the right to restrict the Client/Buyer's access to place an Order and/or to some of the accepted payment methods, if it considers that based on the Client/Buyer's conduct or activity on the Site, his/her actions could in any way harm SYNERGYPIN SOLUTIONS SRL. In any of these cases, the Client/Buyer may contact the Customer Relations Department of SYNERGYPIN SOLUTIONS SRL, to be informed of the reasons that led to the application of the aforementioned measures.

3.2. Communication with the Seller can be achieved through direct interaction with him or through the addresses mentioned in the "contact" section of the Site. The Seller has the freedom to manage the information received without having to provide justification for it.

3.3. SYNERGYPIN SOLUTIONS SRL may publish on the Site information about Goods and/or Services and/or promotions practiced by it, within a certain period of time and within the limit of available stock.

3.4. All prices for Goods and/or Services presented on the Site are expressed in lei (RON) and include VAT.

3.5. In the case of online payments, the Seller is not/cannot be held responsible for any additional costs incurred by the Buyer, including but not limited to currency conversion fees applied by the issuing bank of his card, if the issuing currency differs from RON. The Buyer is solely responsible for this action.

3.6. All information used to describe the Goods and/or Services available on the Site (static / dynamic images / multimedia presentations / etc.) does not represent a contractual obligation on the part of the Seller, they are used exclusively for presentation purposes.

4. ASSIGNMENT AND SUBCONTRACTING

The Seller may assign and/or subcontract to a third party the Services related to the fulfillment of the Order, with the Buyer's information, without the Buyer's consent being required. The Seller shall always be liable to the Buyer for all contractual obligations.

5. INTELLECTUAL AND INDUSTRIAL PROPERTY LAW

5.1. The content, as defined in the preamble, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and/or multimedia content presented on the Site, are the exclusive property of SYNERGYPIN SOLUTIONS SRL, all rights obtained in this regard directly or indirectly (through use and/or publication licenses) being reserved to it.

5.2. The Client/Buyer is not permitted to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any Content in any context other than the original one intended by SYNERGYPIN SOLUTIONS SRL, include any Content outside the Site, remove the insignia signifying the copyright of SYNERGYPIN SOLUTIONS SRL over the Content, as well as participate in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the Content, except with the express written consent of SYNERGYPIN SOLUTIONS SRL.

5.3. Any Content to which the Client/Buyer has and/or obtains access by any means is subject to the Document, if the Content is not accompanied by a specific and valid user agreement concluded between SYNERGYPIN SOLUTIONS SRL and it, and without any implicit or express warranty formulated by SYNERGYPIN SOLUTIONS SRL with reference to that Content.

5.4. The Client/Buyer may copy, transfer and/or use the Content only for personal or non-commercial purposes, only if these do not conflict with the provisions of the Document.

5.5. If SYNERGYPIN SOLUTIONS SRL grants the Client/Buyer the right to use, in the form described in a separate user agreement, a certain content, to which the Client/Buyer has or obtains access pursuant to this agreement, this right extends only to that content or contents defined in the agreement, only for the duration of its or these contents' existence on the site or the period defined in the agreement, according to the defined conditions, if they exist and do not represent a contractual commitment on the part of SYNERGYPIN SOLUTIONS SRL for the respective Client/Buyer or any other third party who has/obtains access to this transferred content, by any means and who could be or is prejudiced in any way as a result of this content, during or after the expiration of the user agreement.

5.6. No Content transmitted to the Client or Buyer, by any means of communication (electronic, telephone, etc.) or acquired by him through access, visit and/or viewing does not constitute a contractual obligation on the part of SYNERGYPIN SOLUTIONS SRL and/or the employee/agent of SYNERGYPIN SOLUTIONS SRL who mediated the transfer of Content, if any, with respect to the respective content.

5.7. Any use of the Content for purposes other than those expressly permitted by this Document or the accompanying user agreement, if any, is prohibited.

6. ORDER

6.1. The Customer/Buyer may place Orders on the Site by adding the desired Goods and/or Services to the shopping cart, and then finalizing the Order by making payment through one of the methods expressly indicated. Once added to the shopping cart, a Good and/or a Service is available for purchase to the extent that there is stock available for it. Adding a Good/Service to the shopping cart, in the absence of the Order being finalized, does not entail the registration of an order, nor does it imply the automatic reservation of the Good/Service.

6.2. By completing the Order, the Buyer agrees that all data provided by him, necessary for the purchase process, are correct, complete and true at the date of placing the Order.

6.3. By completing the Order, the Buyer agrees that the Seller may contact him, by any means available / agreed by the Seller, in any situation in which it is necessary to contact the Buyer.

6.4. The Seller may cancel the Order placed by the Buyer, following prior notification to the Buyer, without any subsequent obligation of either party to the other or without either party being able to claim damages from the other in the following cases:

6.4.1. non-acceptance by the issuing bank of the Buyer's card of the transaction, in the case of online payment;
6.4.2. invalidation of the transaction by the card processor approved by SYNERGYPIN SOLUTIONS SRL, in the case of online payment;
6.4.3. the data provided by the Client/Buyer on the Site are incomplete and/or incorrect;

6.5. The Buyer has the right to withdraw from the Contract, respectively to return a Good or to renounce a Service, within 14 calendar days, without invoking any reason and without incurring any costs other than delivery costs.

Thus, according to GEO no. 34/2014, the period for returning a Good or waiving a Service expires within 14 days from:

– the day on which the Buyer takes physical possession of the last Good – if the Buyer orders multiple products in a single order that will be delivered separately

– the day on which the Buyer takes physical possession of the last Good or the last part – in the case of delivery of a product consisting of several lots or parts,

6.6. If the Buyer decides to withdraw from the Contract, he/she will be able to complete the online return form found at www.ipanomi.com

6.7. If the Customer/Buyer requests withdrawal from the Contract within the legal withdrawal period, he/she must also return any gifts that accompanied the respective product. If the Order is paid, the Seller will reimburse the amount within a maximum of 14 (fourteen) days from the date the Buyer informs the Seller of his/her decision to withdraw from the Contract. The amount will be returned as follows:

6.7.1. for Orders paid by card online -> by refund to the account from which the payment was made;
6.7.2. for Orders paid with Op/refund/iTransfer/Bank card -> by bank transfer;
6.7.3. for Orders paid by consumer credit -> cancellation/recalculation of installment contract.

6.8. The Seller may postpone the reimbursement of the amount until receipt of the Goods sold or until receipt of proof that they have been shipped, if he has not offered to recover the Goods himself (the latest date will be taken).

6.9. In the event that a Good and/or Service ordered by the Buyer cannot be delivered by the Seller, the latter will inform the Client/Buyer of this fact and will return the value of the Good and/or Service to the Buyer's account, within a maximum period of 7 (seven) days from the date on which the Seller became aware of this fact or from the date on which the Buyer expressly expressed his intention to terminate the Contract.

6.10. All returns will be sent to Str. Drumea Radulescu, No. 34, Sector 4, 040336, Bucharest, by any courier company (not by Posta Romana). We do not work with Posta Romana! For more details about return methods, please access the 14-day right of return page: https://www.ipanomi.com/formular-de-retur/

7. GOODS/SERVICES FOR WHICH THE RIGHT OF WITHDRAWAL IS NOT PROVIDED

7.1. The following are exempt from the right of withdrawal from the Contract:

7.1.2. service contracts, after the complete provision of the services, if the execution began with the express prior consent of the Buyer and after the Buyer confirmed that he was aware of the fact that he will lose his right of withdrawal after the complete execution of the Contract by the Seller;
7.1.3. the provision of Goods and/or services whose price depends on fluctuations in the financial market that the Seller cannot control and which may occur during the withdrawal period;
7.1.4. supply of Goods made to the specifications presented by the Buyer or clearly personalized;

7.1.5. supply of Goods that are susceptible to deterioration or expire quickly;

7.1.6. supply of sealed Goods that cannot be returned for health protection or hygiene reasons and that have been unsealed by the Buyer;

7.1.7. the supply of Goods which are, after delivery, according to their nature, inseparably mixed with other elements;

7.1.8. supply of alcoholic beverages whose price was agreed upon at the time of conclusion of the Contract, whose delivery cannot be made before 30 (thirty) days and whose actual value depends on market fluctuations that the Seller cannot control;

7.1.9. contracts where the Buyer has specifically requested the Seller to travel to his home to carry out urgent repair or maintenance work. If, on the occasion of such a visit, the Seller provides other services than those expressly requested by the Buyer or supplies Goods other than the spare parts indispensable for carrying out the maintenance or repair work, the right of withdrawal applies to those additional Services or Goods;

7.1.10. the supply of sealed audio or video recordings or sealed computer programs that have been unsealed after delivery;

7.1.11. supply of newspapers, periodicals and magazines, except for subscription contracts for the supply of such publications;

7.1.12. the supply of digital content that is not delivered on a material medium, if the provision has begun with the express prior consent of the Buyer and after the Buyer has confirmed that he has become aware of the fact that he will lose his right of withdrawal.

8. CONFIDENTIALITY

8.1. SYNERGYPIN SOLUTIONS SRL will maintain the confidentiality of any information you provide. The disclosure of the information provided will only be possible under the conditions mentioned in this Document.

8.2. No public statement, promotion, press release or any other form of disclosure to third parties will be made by the Buyer/Client regarding the Order/Contract without the prior written consent of the Seller.

8.3. By submitting information or materials through this site, you grant the Seller unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit and distribute these materials or information. You also agree that the Seller may freely use, in its own interest, this information, ideas, concepts, know-how or techniques that you have sent to us through the Site. SYNERGYPIN SOLUTIONS SRL will not be subject to obligations regarding the confidentiality of the information sent, unless the legislation in force provides other specifications in this regard.

8.4. By registering in the database of SYNERGYPIN SOLUTIONS SRL, the Client/Buyer gives his/her express consent, within the limits of the legislation in force, to be contacted by third parties, partners of SYNERGYPIN SOLUTIONS SRL: marketing service providers, other service providers in order to fulfill the object of the Contract concluded between the Buyer and the Seller, as well as by state and government agencies, when the specific legislation provides for this; as well as by other companies with which SYNERGYPIN SOLUTIONS SRL may develop joint programs for offering Goods and/or Services on the market, etc.

9. ADVERTISING

9.1. SYNERGYPIN SOLUTIONS SRL newsletters are sent through specialized partners approved by SYNERGYPIN SOLUTIONS SRL. Thus, the confidentiality and security of the information are ensured.

9.2. When the Client creates an Account on the Site, he/she has the opportunity to express his/her agreement to receive Newsletters.

The Customer may change their option regarding the agreement issued to the Seller at any time:

9.2.1. by contacting SYNERGYPIN SOLUTIONS SRL in this regard.
9.2.2. by changing the settings in the Customer Account in the “My Subscriptions” section.
9.2.3. by accessing the unsubscribe link displayed in commercial messages received from the Seller.

9.3. Opting out of receiving Newsletters does not imply waiving the consent given for this Document.

10. BILLING – PAYMENT

10.1. The prices of Goods and Services displayed on the website www.ipanomi.com include VAT according to the legislation in force.

10.2. The price, payment method and payment term are specified in each Order. The Seller will issue an invoice to the Buyer for the Goods and Services delivered, the Buyer's obligation being to provide all the information necessary for issuing the invoice in accordance with the legislation in force.

10.3. The Seller will send the Buyer the invoice related to the Order containing Goods and/or Services sold by SYNERGYPIN SOLUTIONS SRL, as well as for any other payments related to the Order, exclusively in electronic format, by adding the invoice to the Buyer's package or by electronic mail, to the e-mail address mentioned by the Buyer in his Account.

10.4. For correct communication of the invoice related to the Order, the Buyer is obliged to update the data in his Account whenever necessary and to access the information and documents related to each Order, existing in the Account.

10.5. By sending the Order, the Buyer expresses his/her agreement to receive invoices in electronic format by adding them by SYNERGYPIN SOLUTIONS SRL via electronic mail, to the e-mail address mentioned in his/her Account or will have it in the package.

10.6. Online payment by card, which consists of making the payment with a single click by using the Token related to the card, without the need to enter the payment card details for each Transaction.

10.7. The payment card data of the Client/User/Buyer will not be accessible to SYNERGYPIN SOLUTIONS SRL nor will they be stored by SYNERGYPIN SOLUTIONS SRL or by the payment processor integrated into the Site, but only by the Transaction authorization institution or another entity authorized to provide card identification data storage services, about whose identity the Client/User/Buyer will be informed, prior to entering the data.

10.8. In certain cases, to maintain the security of Transactions, upon registration of the Order, the Buyer will be asked to authorize the payment by re-entering the password associated with the Account or using the fingerprint in the case of mobile terminals that have this facility.

10.9. For Transaction security reasons, the Client/User/Buyer is advised not to remain logged in to the Site and not to set the automatic login option on mobile devices. Disclosure of the account access password is not permitted and it is recommended to use a password with strong security features (e.g.: contain at least eight characters, including uppercase letters, lowercase letters, numbers and special characters).

10.10. The Customer/User/Buyer can enter the data of several payment cards he/she owns, for which the PaybyClick payment option can be activated, with a Token being associated for each payment card. Also, the Customer/User/Buyer can delete any Token at any time, thus deactivating the PaybyClick service.

11. DELIVERY OF GOODS

11.1. The Seller undertakes to deliver the Goods via door-to-door courier to the Buyer.

11.2. The Seller will ensure the proper packaging of the Goods and will ensure the transmission of accompanying documents.

11.3. The Seller will deliver the Goods and Services only on the territory of Romania.

12. WARRANTIES

12.1. All Goods sold by SYNERGYPIN SOLUTIONS SRL have no warranty.

13. TRANSFER OF OWNERSHIP OF GOODS

Ownership of the Goods will be transferred upon delivery, after payment by the Buyer at the location indicated in the Order (meaning delivery - signing the receipt of the transport document provided by the courier or signing the receipt on the tax invoice in the case of deliveries made by the Seller's staff).

14. LIABILITY

14.1. The Seller shall not be liable for any damages of any kind that the Buyer or any third party may suffer as a result of the Seller's performance of any of its obligations under the Order and for damages resulting from the use of the Goods and Services after delivery and in particular for their loss.

14.2. By creating and using the Account, the Client / User / Buyer assumes responsibility for maintaining the confidentiality of the Account data (username and password) and for managing access to the Account, and, to the extent permitted by applicable law, is responsible for the activity carried out through his Account.

14.3. By creating the Account and/or using the Content and/or placing Orders, the Client / User / Buyer expressly and unequivocally accepts the Terms and Conditions of the Site in the latest updated version that is communicated within the Site, existing on the date of creating the Account and/or using the content and/or on the date of placing the Order.

14.4. After creating the Account, the use of the Content is equivalent to accepting the changes made to the Site Terms and Conditions and/or updated versions of the Site Terms and Conditions.

14.5. The Terms and Conditions of the Site may be modified at any time by SYNERGYPIN SOLUTIONS SRL, and they are binding on Customers / Users / Buyers from the date of display on the Site. Acceptance of the Terms and Conditions of the Site is confirmed by checking the corresponding checkbox on the Site and/or by sending the Order and/or by making an online payment.

15. SUBMITTING REVIEWS, COMMENTS, QUESTIONS AND ANSWERS

15.1. The registration of Reviews, Comments, Questions and Answers can be done by Users/Customers/Buyers in the “Customer Questions and Answers” ​​and “Reviews” sections. The information entered can be both positive and negative, and will refer to the characteristics and method of use of a product or service.

15.2. When registering a particular Review/Comment/Question/Answer on the Site, Users/Customers/Buyers grant the Seller a non-exclusive, perpetual, irrevocable, territorially unlimited license and give the Seller the right to use, reproduce, modify, adapt, publish, translate, distribute and display this content.

15.3. Each User/Client/Buyer, when registering a Review/Comment/Question/Answer in the mentioned sections, undertakes to comply with the following rules:

– to refer only to the characteristics and/or method of use of a certain product or service, avoiding information related to aspects that may change (price or promotional offers) or information related to the way the Order is carried out;

– use only the Romanian language. Words or expressions that, although not considered Romanian, are widely used in all environments related to the respective field are also allowed (e.g.: mouse, notebook, plug and play);

– to use appropriate, non-offensive language, without terms that may offend or affect any other User/Client/Buyer;

– to ensure the correct classification of the content entered on the Site as follows: any Question will be entered in the "Customer Questions and Answers" section, and any Review will be entered in the "Reviews" section;

– to ensure that the information entered by them is realistic, accurate, non-misleading and in accordance with applicable laws, thus respecting the rights of other parties, including copyright, trademark, license or other property rights, publicity or privacy;

– use this facility only to communicate or obtain additional details regarding a specific product or service on the Site without referring to other companies that promote the sale and purchase of products or services;

– not to provide or request, in any way and to any extent, personal data (contact details, information about delivery or home address, telephone numbers, email addresses, name and/or surname, etc.) or any other information that may lead to the disclosure of such personal data;

– not to enter information and/or details about URLs (links) from other commercial sites that carry out the same commercial activity as the Seller;

– not to attempt to defraud the services provided by the Seller or to post Reviews/Comments/Questions/Answers that contain advertising materials;

– not to use the Review/Comment/Question/Answer as a means of communication with the Seller, in this regard the Seller's contact details listed on the Site will be used.

15.4. In addition to a realistic critical assessment, when writing a Review, the User/Client/Buyer will also add a relevant Rating for the related product or service. Reviews, together with their corresponding Ratings, will influence the overall Rating of the product or service, a number that appears in brackets next to their title. Thus, a Review accompanied by a high Rating leads to an increase in the overall Rating, and a Review accompanied by a low Rating leads to a decrease in the overall Rating.

Users/Customers/Buyers who post Reviews to which they attach photo or video files will comply with the following rules:

– the uploaded files will contain images and/or videos that refer to the product or service for which the Review is written, ensuring that the uploaded files respect copyright;

– uploaded files will not contain violence, adult content, licentious language or other content that offends a person/group based on race or ethnic origin, religion, disability, gender, age, veteran status, sexual orientation or political opinion;

– uploaded files will not contain information related to other people;

– the uploaded files will not contain URLs or watermarks to sites that carry out the same commercial activity as the Seller.

15.5. When a Review/Comment/Question or Answer is reported by a User/Client/Buyer as having inappropriate content, from a strictly subjective perspective, this content is carefully examined by the Seller to determine whether it violates the Site Terms and Conditions. The inserted texts, photos or videos are removed from the Site only after their examination by the Seller.

15.6. If the Seller finds repeated violations of the Terms and Conditions, it reserves the right to suspend the User/Client/Buyer's ability to post Reviews/Comments/Questions or Answers in the "Customer Questions and Answers" and "Reviews" sections.

For notifications or complaints related to the purchased Good and/or Service, Buyers have the notification form available on the Site: https://www.ipanomi.com/contact/ . The maximum term for resolving complaints or notifications is 30 calendar days from their receipt.

16. PROCESSING OF PERSONAL DATA

16.1. SYNERGYPIN SOLUTIONS SRL is registered in the Personal Data Processing Registry.

16.2. According to the requirements of Law no. 677/2001 for the protection of individuals with regard to the processing of personal data and the free movement of such data, as amended and supplemented, SYNERGYPIN SOLUTIONS SRL is obliged to manage the personal data you provide to us in a secure manner and only for the specified purposes.

16.3. The purpose of data collection is:

– informing Customers/Buyers regarding the status of their Account including validation, shipping and invoicing of Orders, resolving cancellations or problems of any nature relating to an Order, the Goods and/or services purchased,

– sending Newsletters and/or periodic alerts, using electronic mail (e-mail, SMS)

– market research, tracking and monitoring sales and Customer/Buyer behavior.

16.4. By completing the data in the Account and/or Order creation form, the Buyer declares and unconditionally accepts that his personal data will be included in the database of SYNERGYPIN SOLUTIONS SRL, registered in the Personal Data Processing Registry under number 6606, and gives his express and unequivocal consent that all such personal data will be stored, used and processed for the purpose provided above in point 16.3.

16.5. By reading the Document, you have acknowledged that you are guaranteed the rights provided by law, namely the right to information, the right to access data, the right to intervention, the right to opposition, the right not to be subject to an individual decision, the right to seek justice in case of violation of the rights guaranteed by Law 677/2001 for the protection of individuals with regard to the processing of personal data and the free movement of such data.

16.6. Based on a written request, dated, signed and sent to the address: Str. Drumea Radulescu, No. 34, Sector 4, 040336, Bucharest, for the attention of SYNERGYPIN SOLUTIONS SRL, you can exercise, free of charge, the right for one request per year, to have confirmation of whether or not your personal data is being processed.

16.7. Based on a written request, dated, signed and sent to the address: Str. Drumea Radulescu, No. 34, Sector 4, 040336, Bucharest for the attention of SYNERGYPIN SOLUTIONS SRL, you can exercise your right to intervene on the data, as the case may be:

16.7.1. rectification, updating, blocking or deletion of data whose processing does not comply with Law 677/2001 for the protection of individuals with regard to the processing of personal data and the free movement of such data, in particular incomplete or inaccurate data;
16.7.2. transformation into anonymous data of data whose processing does not comply with Law 677/2001 for the protection of individuals with regard to the processing of personal data and the free movement of such data;
16.7.3. notification to third parties to whom the data have been disclosed, unless this notification proves impossible or does not involve an effort disproportionate to the legitimate interest that could be harmed.

16.8. Also, SYNERGYPIN SOLUTIONS SRL may provide the Buyer's personal data to other companies with which it is in partnership, but only on the basis of a confidentiality commitment from them and only for the purposes mentioned in point 16.3., by which it guarantees that this data is kept safe and that the provision of this personal information is made in accordance with the legislation in force, as follows: to courier service providers, marketing service providers, payment/banking service providers, telemarketing or other services, provided by companies with which we can develop joint programs for offering our Goods and Services on the market, insurers.

16.4. The Buyer's personal information may also be provided to the General Prosecutor's Office, the Police, the courts and other authorized state bodies, based on and within the limits of legal provisions and as a result of expressly formulated requests.

17. FORCE MAJEURE

17.1. Neither party shall be liable for failure to perform its contractual obligations if such failure to perform on time and/or properly, in whole or in part, is due to a force majeure event. Force majeure is an unforeseeable event, beyond the control of the parties and which cannot be avoided.

17.2. If, within 15 (fifteen) days from the date of its occurrence, the respective event does not cease, each party shall have the right to notify the other party of the full termination of the Contract without any of them being able to claim any other damages from the other.

18. APPLICABLE LAW – JURISDICTION

This Contract is subject to Romanian law. Any disputes arising between SYNERGYPIN SOLUTIONS SRL and Customers/Buyers will be resolved amicably or, if this is not possible, the disputes will be resolved by the competent Romanian courts in Bucharest.

19. 14 DAYS RETURN

You bought it easy, return it easy!

If you want to return an order or product, it's very simple. All you have to do is fill out a return form directly from the Ipanomi website.

We want to offer you the best experience, but we need your help!

It's important that you return responsibly!

What does it mean to return responsibly?

Return the product you no longer want in the same condition it was delivered in. This means: tried on but unworn, without stains, without signs of wear or tears, including accessories or box and if possible with the tag still attached. Think about it, the next customer may fall in love with the product you returned!

Do you happen to refuse or forget to pick up the package? Surely you haven't thought about the impact on the environment until now: wasted packaging materials, cars in traffic for delivery, the work of the people who prepare the product and then unpack it and above all, think about that customer who could enjoy the blocked product.

Return responsibly!

How do you proceed:

- Access, complete and print the return form from the website.

- Contact any courier company you want (not the Post Office), pay the shipping (shipping is paid by us only if the product arrives defective or we send you a different product than the one ordered) and send the package to our address: Str. Drumea Radulescu, No. 34, Sector 4, 040336, Bucharest.

- The package will include the duly completed return form. It is very important not to forget to add the return form to the package!

Don't worry, we will notify you when the return reaches us.

After we check the products you returned, we will tell you if all return conditions have been met.

We will then notify you when we refund the amount equivalent to your return.

The money transfer is made within a maximum of 14 working days from the moment the product reaches us. We will not refund the money for shipping, but only for the value of the products!

Please DO NOT send the product to the RAMBURS system, as any product sent to this system will be returned without prior notification.

You need to know: a return form is specific to an order. If you want to return products from different orders, you will need to repeat the process above for each order placed.

What conditions must the returned product meet?

The condition for accepting the return is that the products are in the same condition in which they were delivered (not damaged, not showing signs of wear, with all labels intact). Due to the delicate nature of the products sold, we reserve the right to refuse any returned product that cannot be resold as new, as it may endanger the health of the buyers.

We recommend that you try the products on without removing the removable label. You should also know that the return of the product without the composition label cannot be accepted. The products marked on the return form must be handed over to the courier in their entirety. If the return package contains products that are different from those on the completed form, we will have to refuse to take delivery.

You can request a product return in the following cases:

1) The delivered product does not match the specifications on the site (size, color, model). In this case, please send the product to us, we will refund the money and you can place a new order.

2) The product is defective. In this case, please contact us within 48 hours of receiving the package for a product exchange or a refund of the value of the ordered product. In this case, we will also refund the shipping cost. First of all, please send us pictures of the defective product by e-mail.

3) Product with the wrong size. If you ordered a model that does not fit you, you can exchange it for another model. In this case, please send the product to us, we will refund the money and you can place a new order.
ATTENTION: We do not offer exchanges! You must return what does not fit you and place a new order in the desired size.

General conditions for returns

  • The products you return must be in the same condition in which you received them.
  • The following products cannot be returned by law (if they have been unsealed): products made to order or clearly personalized, sealed products that cannot be returned for health protection or hygiene reasons and that have been unsealed by the consumer.
  • Products that have undergone unauthorized interventions, those that show signs of wear or excessive use, scratches, chips, knocks, mechanical/electrical shocks, or products that are missing accessories are not accepted.
  • Products that have been worn or show visible signs of wear are not accepted.
  • The return must be made in the original packaging, with the original labels intact, the original warranty certificate (if issued by the manufacturer/distributor) and all documents with which the product was delivered.
  • If the products to be returned were accompanied by any gifts, these must also be returned.
  • If you have purchased multiple products of the same type and want to return them all, please make sure that only one has been unsealed. The return of the other products is only accepted if they are sealed.

The fees associated with the delivery and return of products are borne by the customer.

Only if the product is damaged, you receive a different size, color or product than the one ordered, in these cases the shipping fee will be borne by us.

The period for exchanging and returning a product is a maximum of 14 calendar days from receipt of the products.

ATTENTION!!! NO EXCHANGES OR REFUNDS for:

  • Products that show signs of use (marks, smell) or for products that have been modified by mutual agreement in accordance with the customer's requirements.
  • The product is not accepted if it is scratched, damaged, if it does not have intact labels or if it is missing accessories.
  • Worn products with signs of wear are not accepted for return.