Delivery and Return Policy
DELIVERY
Depending on the products chosen, the order processing time is between 2 and 10 business days. If you want the products faster, contact us and we will try to find solutions to send you the products in a timely manner.
Ipanomi ships orders in Romania and internationally.
IN ROMANIA
Deliveries in Romania are made via DPD Courier or Sameday. The ordered products will be shipped to the address specified during the order completion process. The transit time of the package is a maximum of 1-3 working days, and the shipping cost is 25 lei.
Costs for deliveries in Romania:
– for orders that DO NOT exceed the value of 500 lei, the delivery price is 25 lei.
– for orders exceeding 500 lei, DELIVERY IS FREE.
IMPORTANT!
The shipping rates are valid exclusively for localities where DPD Courier and Sameday have delivery points (without additional kilometers).
For localities where courier companies calculate additional kilometers, the final rate is calculated at 1 leu/kilometer (you can opt to pick up the package from the nearest DPD Courier or Sameday (easybox) office to avoid paying this additional fee).
The final amount of the shipping cost will be transmitted by the Ipanomi.com operator and will be found on the invoice issued to the customer.
INTERNATIONAL
International deliveries are made via DHL Express door to door service. The transit time of the package is a maximum of 4-6 days, and the shipping cost is 120 lei for orders from Europe and the USA and 140 lei for countries from other regions.
Costs for international deliveries:
– for orders that do NOT exceed the value of 1500 lei, the shipping cost is 120 lei for orders from Europe and the USA and 140 lei for countries from other regions
– for orders in Europe and the USA exceeding 1500 lei, DELIVERY IS FREE
Please specify in the order or operator Ipanomi explanations if you want Saturday delivery (this fee will be borne by the customer and will be found on the invoice)
Observations:
Please check the integrity of the package packaging upon receipt. If the packaging is damaged, request that a Report be drawn up by the courier company representative. If a damaged product is found inside the package, it can be returned together with the report. Sending the Report is mandatory for the exchange of the damaged product.
After completing the order, you will be contacted by phone or email to confirm / send the total amount / AWB / etc.
Return
You bought it easy, return it easy!
If you want to return an order or product, it's very simple. All you have to do is fill out a return form directly from the Ipanomi website.
We want to offer you the best experience, but we need your help!
It's important that you return responsibly!
What does it mean to return responsibly?
Return the product you no longer want in the same condition it was delivered in. This means: tried on but unworn, without stains, without signs of wear or tears, including accessories or box and if possible with the tag still attached. Think about it, the next customer may fall in love with the product you returned!
Do you happen to refuse or forget to pick up the package? Surely you haven't thought about the impact on the environment until now: wasted packaging materials, cars in traffic for delivery, the work of the people who prepare the product and then unpack it and above all, think about that customer who could enjoy the blocked product.
Return responsibly!
How do you proceed:
Access and complete the return form on the website.
Contact any courier company you want (not the Post Office), pay the shipping (shipping is paid by us only if the product arrives defective or we send you a different product than the one ordered) and send the package to our address: Str. Drumea Radulescu, No. 34, Sector 4, 040336, Bucharest.
The package will include the duly completed return form. It is very important not to forget to add the return form to the package!
Don't worry, we will notify you when the return reaches us.
After we check the products you returned, we will tell you if all return conditions have been met.
We will then notify you when we refund the amount equivalent to your return.
The money transfer is made within a maximum of 14 working days from the moment the product reaches us. We will not refund the money for shipping, but only for the value of the products!
Please DO NOT send the product to the RAMBURS system, as any product sent to this system will be returned without prior notification.
You need to know: a return form is specific to an order. If you want to return products from different orders, you will need to repeat the process above for each order placed.
What conditions must the returned product meet?
The condition for accepting the return is that the products are in the same condition in which they were delivered (not damaged, not showing signs of wear, with all labels intact). Due to the delicate nature of the products sold, we reserve the right to refuse any returned product that cannot be resold as new, as it may endanger the health of the buyers.
We recommend that you try the products on without removing the removable label. You should also know that the return of the product without the composition label cannot be accepted. The products marked on the return form must be handed over to the courier in their entirety. If the return package contains products different from those on the completed form, the collection will be refused.
You can request a product return in the following cases:
1) The delivered product does not match the specifications on the site (size, color, model). In this case, please send the product to us, we will refund the money and you can place a new order.
2) The product is defective. In this case, please contact us within 48 hours of receiving the package for a product exchange or a refund of the value of the ordered product. In this case, we will also refund the shipping cost. First of all, please send us pictures of the defective product on Facebook or by email.
3) Product with the wrong size. If you ordered a model that does not fit you, you can exchange it for another model. In this case, please send the product to us, we will refund the money and you can place a new order.
ATTENTION: We do not offer exchanges! You must return what does not fit you and place a new order in the desired size.
General conditions for returns
- The products you return must be in the same condition in which you received them.
- The following products cannot be returned by law (if they have been unsealed): products made to order or clearly personalized, sealed products that cannot be returned for health protection or hygiene reasons and that have been unsealed by the consumer.
- Products that have undergone unauthorized interventions, those that show signs of wear or excessive use, scratches, chips, knocks, mechanical/electrical shocks, or products that are missing accessories are not accepted.
- Products that have been worn or show visible signs of wear are not accepted.
- The return must be made in the original packaging, with the original labels intact, the original warranty certificate (if issued by the manufacturer/distributor) and all documents with which the product was delivered.
- If the products to be returned were accompanied by any gifts, these must also be returned.
- If you have purchased multiple products of the same type and want to return them all, please make sure that only one has been unsealed. The return of the other products is only accepted if they are sealed.
The fees associated with the delivery and return of products are borne by the customer.
Only if the product is damaged, you receive a different size, color or product than the one ordered, in these cases the shipping fee will be borne by us.
The period for exchanging and returning a product is a maximum of 14 calendar days from receipt of the products.
ATTENTION!!! NO EXCHANGES OR REFUNDS for:
- Products that show signs of use (marks, smell) or for products that have been modified by mutual agreement in accordance with the customer's requirements.
- The product is not accepted if it is scratched, damaged, if it does not have intact labels or if it is missing accessories.
- Worn products with signs of wear are not accepted for return.
